A petition has been moved before the Hon’ble Delhi High Court on Friday challenging the non-compliance of Twitter India and Twitter Inc with the new Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (hereinafter referred to as “IT Rules, 2021”).
The petition was filed by a practising advocate in the Hon’ble Delhi High Court and the Hon’ble Supreme Court of India, Amit Acharya. He argued that as per IT Rules, 2021, Twitter is a “Significant Social Media Intermediary” (hereinafter referred to as “SSMI”), and hence, it must ensure its compliance and performance in the line with statutory and executive duties given under these rules.
The petition mentions that according to Rule 4(c) of the aforementioned rules, every SSMI has to place a “Resident Grievance Officer” in its head offices where the users can file the grievance report and the officer is bound to acknowledge the grievance within 24 hours and resolve same within 15 days.
Upon finding the non-availability of details of Resident Grievance Officer on the official page of Twitter, the petitioner moved before the Hon’ble High Court and prays for the order that directs Twitter India to appoint immediately Resident Grievance Officer and discharge of all their statutory and executive duties under the IT Rules 2021.